Asked Questions (FAQ)

Everything You Need to Know About SPYRAMILD

We know you might have questions – about our products, your orders, shipping, and more. That’s why we’ve put together this comprehensive FAQ section. If you don’t find your answer here, please don’t hesitate to contact us directly at ngocthien1990@gmail.com or call +84987932349.

📦 ORDERING

How do I place an order?

Ordering from SPYRAMILD is simple:

  1. Browse our collection and select the items you want

  2. Choose your size, color, and quantity

  3. Click “Add to Cart”

  4. Review your cart and click “Checkout”

  5. Enter your shipping and payment information

  6. Confirm your order and submit

You’ll receive an email confirmation within minutes of placing your order.

Do I need to create an account to order?

No, you can check out as a guest. However, creating an account offers benefits:

  • Faster checkout for future orders

  • Easy access to order history and tracking

  • Saved addresses and payment methods

  • Exclusive offers and updates

Can I modify or cancel my order after placing it?

We process orders quickly to get them to you as fast as possible. If you need to make changes:

  • Within 1 hour: Contact us immediately – we can usually modify or cancel

  • After 1 hour but before shipping: We’ll try, but cannot guarantee changes

  • After shipping: Order cannot be modified; please follow our return process

Contact us at ngocthien1990@gmail.com with your order number and requested changes.

Will I receive an order confirmation?

Yes! After placing your order, you’ll receive:

  1. An immediate email confirming we received your order

  2. A second email with tracking information when your order ships

If you don’t see these emails, check your spam folder and then contact us.

Can I order products that are out of stock?

When an item is out of stock, you’ll see an “Out of Stock” message on the product page. We don’t currently offer backorders, but you can:

  • Sign up for email notifications when the item returns

  • Check back regularly – we restock popular items frequently

  • Contact us to inquire about expected restock dates

📏 SIZING AND FIT

How do I find the right size?

Every product page includes a detailed size guide with measurements in both inches and centimeters. For t-shirts, we provide:

  • Body length

  • Chest width

  • US/UK/EU size equivalents

For tumblers, we provide:

  • Height and width dimensions

  • Capacity in ounces and milliliters

What if I’m between sizes?

If you’re between sizes, we generally recommend:

  • For a relaxed fit: Size up

  • For a fitted look: Size down

Consider the style as well – our “Relaxed Fit” women’s tees run slightly larger, while “Premium” men’s tees have a more tapered, modern cut.

Are your t-shirts pre-shrunk?

Yes! All our t-shirts are made from pre-shrunk fabric, so your size will remain consistent wash after wash. Follow the care instructions on the label for best results.

How do your women’s sizes compare to men’s?

Our women’s t-shirts are specifically cut for a feminine silhouette:

  • Women’s Relaxed Fit: Contoured but not tight – follows female form

  • Women’s High-Waisted: Longer length designed to pair with high-waisted bottoms

  • Women’s Racerback Tank: Sporty cut with wider armholes

Men’s/unisex styles have a straight cut and may fit differently on women. Many women prefer sizing down in unisex styles for a more fitted look.

Do tumblers fit in standard cup holders?

Our tapered stainless steel tumblers are designed with a slight taper (2.83″ at base to 3.39″ at top) to fit most standard car cup holders. The 20 oz cylindrical tumblers have a consistent 3.11″ diameter – please check your cup holder size.

👕 PRODUCT INFORMATION

What materials are your t-shirts made from?

Our t-shirts use premium quality materials:

100% Combed and Ring-Spun Cotton:

  • Ultra-soft feel against skin

  • Breathable and comfortable for all-day wear

  • Durable and long-lasting

  • Fabric weight: 4.2 oz/yd² (142 g/m²)

Heather Colors:

  • Athletic Heather: 90% cotton, 10% polyester

  • Other Heathers: 52% cotton, 48% polyester

  • Heather Prism: 99% cotton, 1% polyester

Specialty Styles:

  • Triblend tanks: 50% polyester, 25% cotton, 25% rayon

  • Premium blends: 65% polyester, 35% cotton (select styles)

How are your tumblers made?

Our tumblers feature:

  • High-grade 18/8 stainless steel (food-grade, rust-resistant)

  • Double-wall vacuum insulation for maximum temperature retention

  • Durable powder-coated finish (or glossy finish on select styles)

  • BPA-free lids and straws

  • Capacity options: 12 oz wine tumblers, 20 oz standard tumblers

How long do tumblers keep drinks hot or cold?

Thanks to our double-wall vacuum insulation:

  • Cold drinks: Ice remains for up to 24 hours

  • Hot drinks: Stay piping hot for up to 12 hours

Performance may vary based on starting temperature, external conditions, and how often you open the lid.

Are tumblers dishwasher safe?

Most tumblers are NOT dishwasher safe. Hand washing is recommended to preserve the vacuum seal and finish. Exceptions:

  • Tiger Stripe Tactical Tumbler: Dishwasher-safe

  • Rhodesian Brushstroke Tumbler: Dishwasher-safe

Always check the product description for specific care instructions.

Where are your products printed?

All SPYRAMILD products are printed in the United States. We partner with experienced printers who share our commitment to quality and ethical production. Blank products (the actual t-shirts and tumblers before printing) may be sourced from various countries, including the US, Bangladesh, and China, but all printing is done domestically.

Are your inks safe?

Yes! We use eco-friendly, water-based inks that are:

  • Free from harmful chemicals

  • Environmentally sustainable

  • Soft to the touch (no heavy plastisol feel)

  • Durable and long-lasting

🚚 SHIPPING

How much does shipping cost?

Shipping costs are calculated at checkout based on:

  • Your location

  • Package weight and dimensions

  • Selected shipping method

We offer competitive rates through our partnerships with USPS, FedEx, and DHL.

How long will my order take to arrive?

Processing time: 1-2 business days (order preparation and printing)

Shipping time (after processing):

  • United States: 3-7 business days (standard)

  • International: 7-21 business days (varies by destination)

Total delivery time = Processing + Shipping

Do you ship internationally?

Yes! SPYRAMILD ships to customers worldwide. International shipping costs and delivery times vary by country and are calculated at checkout.

Will I have to pay customs fees or import duties?

International orders may be subject to customs duties, import taxes, and handling fees charged by your country. These charges are the responsibility of the customer and are not included in our shipping costs.

Customs policies vary widely by country – please check with your local customs office for information.

Can I track my order?

Absolutely! Once your order ships, you’ll receive:

  • A shipping confirmation email

  • A tracking number

  • A link to track your package

  • Updates on delivery status

You can also log into your account to view tracking information.

What if my package is lost or delayed?

If tracking shows no movement for 7+ days or delivery is significantly delayed:

  1. Contact the carrier directly with your tracking number

  2. If unresolved, email us at ngocthien1990@gmail.com

  3. We’ll investigate and work to resolve the issue

Do you ship to PO boxes?

Yes, USPS shipments can go to PO boxes. However, FedEx and DHL shipments require a physical street address.

💳 PAYMENT

What payment methods do you accept?

We accept:

  • Credit cards: Visa, Mastercard, American Express, Discover

  • Debit cards (with Visa/Mastercard logo)

  • Digital wallets: Apple Pay, Google Pay

All payments are processed securely through Stripe.

Is it safe to use my credit card on your site?

Absolutely. We use Stripe, a Level 1 PCI DSS compliant payment processor – the highest security level in the industry. All transactions are encrypted, and we never store your full card details on our servers.

When will my card be charged?

Your card is authorized at the time of order, but you’re only charged when your order ships. The authorization may appear as a pending transaction on your account.

Why was my payment declined?

Common reasons for declined payments:

  • Incorrect billing address (must match card statement)

  • Insufficient funds or credit

  • Card expired

  • Bank fraud prevention (contact your bank)

  • CVV code entered incorrectly

If your payment is declined, try another card or contact your bank to authorize the transaction.

Do you offer discounts or promo codes?

Yes! We occasionally offer promotions and discounts. Ways to save:

  • Sign up for our email newsletter for exclusive offers

  • Follow us on social media

  • Check the website for seasonal sales

  • Refer friends (when available)

Can I use multiple promo codes on one order?

Only one promo code can be applied per order.

🔄 RETURNS AND EXCHANGES

What is your return policy?

We offer 30-day returns from the delivery date. Items must be:

  • Unworn, unwashed, with tags attached (t-shirts)

  • Unused, in original packaging (tumblers)

See our complete Return and Refund Policy for full details.

How do I return an item?

  1. Email us at ngocthien1990@gmail.com with your order number and reason for return

  2. We’ll provide a Return Merchandise Authorization (RMA) number and instructions

  3. Pack your item securely with RMA number on the package

  4. Ship to the address provided

  5. We’ll process your refund within 3-5 business days of receiving the return

Who pays for return shipping?

  • Returns for fit, preference, or “changed mind”: Customer pays return shipping

  • Returns for defects, damage, or our error: We provide a prepaid label or reimburse reasonable shipping costs

How long do refunds take?

Once we receive and inspect your return, we process refunds within 3-5 business days. After that, timing depends on your payment method:

  • Credit/debit cards: 5-10 business days to appear

  • Apple Pay/Google Pay: 3-7 business days

Can I exchange an item for a different size?

We process exchanges as a return plus a new purchase. This gets your new item to you faster! Just:

  1. Initiate a return for the original item

  2. Place a new order for the desired size/color

  3. Return the original item within 30 days

What if I received a damaged or defective item?

Contact us immediately at ngocthien1990@gmail.com with:

  • Your order number

  • Photos clearly showing the damage or defect

  • A description of the issue

We’ll make it right – typically with a full refund (including shipping) or replacement.

👤 ACCOUNT MANAGEMENT

How do I create an account?

Click “My Account” at the top of our website, then “Create Account.” You’ll need to provide:

  • Your name and email address

  • A secure password

  • Optional: shipping address and payment preferences

I forgot my password. What do I do?

Click “My Account” then “Forgot Password.” Enter your email address, and we’ll send you a link to reset your password.

How do I update my account information?

Log into your account and navigate to:

  • Account Details: Update name, email, password

  • Address Book: Add, edit, or remove shipping addresses

  • Payment Methods: Add or remove saved payment methods

Can I delete my account?

Yes. Contact us at ngocthien1990@gmail.com with your account email and request deletion. Please note:

  • Order history will be anonymized but retained for records

  • Any pending orders must be completed first

  • This action cannot be undone

🎨 DESIGNS AND ARTWORK

Who creates your designs?

Many SPYRAMILD designs are original creations by our in-house artists, including notable works by Dan McCall. We also collaborate with freelance artists who share our vision of message-driven art.

Can I submit a design idea?

Absolutely! We love hearing from our community. Email your ideas to ngocthien1990@gmail.com. While we can’t respond to every submission or guarantee we’ll use your idea, all suggestions are reviewed.

Do you accept custom design requests?

For custom designs (bulk orders, events, organizations), please contact us with details. We’ll provide pricing and minimum quantity information.

Can I use your designs on my own products?

No. All SPYRAMILD designs are protected by copyright. You may not reproduce, distribute, or use our designs for any commercial purpose without our written permission.

🌐 INTERNATIONAL CUSTOMERS

Do you ship to my country?

We ship to most countries worldwide. During checkout, enter your shipping address – if your country is not available, you’ll be notified.

What currency are prices in?

All prices are in US Dollars (USD) . Your bank or payment provider will handle currency conversion based on current exchange rates.

Will I have to pay customs fees?

International orders may be subject to import duties, taxes, and handling fees charged by your country. These are your responsibility and not included in our prices.

How long does international shipping take?

Delivery times vary by destination:

  • Canada/Mexico: 7-14 business days

  • Europe: 10-21 business days

  • Asia/Australia: 14-21 business days

  • Other regions: 14-28 business days

These are estimates – actual delivery times may vary based on customs processing and local postal service.

Can I return an international order?

Yes, international returns are accepted within 30 days. However:

  • Customer pays return shipping (which can be expensive)

  • We recommend using a trackable shipping method

  • Refunds are processed in USD; exchange rate fluctuations may affect final amount

📞 CUSTOMER SERVICE

How do I contact you?

Email: ngocthien1990@gmail.com (preferred for detailed inquiries)
Phone: +84987932349 (during business hours)
Live Chat: Available on our website
Mail: SPYRAMILD LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

What are your customer service hours?

Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)
Saturday: 10:00 AM – 4:00 PM (Mountain Time)
Sunday: Closed

We respond to emails within 24 hours during business days.

How quickly will you respond to my email?

We aim to respond within 24 hours during business days – often much sooner. If you haven’t heard from us within 48 hours, please check your spam folder and follow up.

🔒 PRIVACY AND SECURITY

Is my personal information secure?

Yes. We use industry-standard encryption and security measures to protect your information. See our Privacy Policy for complete details.

Do you share my information with third parties?

We never sell your personal information. We share only necessary information with trusted partners who help us fulfill orders (shipping carriers, payment processors) and are bound by confidentiality agreements.

Can I opt out of marketing emails?

Absolutely. Every marketing email includes an “unsubscribe” link. You can also update your account preferences or contact us to opt out.

What is your cookie policy?

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. By using our site, you consent to our use of cookies.

🏢 ABOUT SPYRAMILD

Where are you located?

Our headquarters are at:
30 N Gould St Ste R
Sheridan, WY 82801
United States

This is our business office – not a retail store. All purchases must be made through our website.

Are you a US company?

Yes! SPYRAMILD LLC is a registered United States company based in Wyoming.

When was SPYRAMILD founded?

SPYRAMILD was founded in 2020.

Do you have a physical store?

Currently, we operate exclusively online. This direct-to-consumer model allows us to offer premium quality at competitive prices.

🎁 WHOLESALE AND BULK ORDERS

Do you offer wholesale pricing?

Yes, for qualified businesses and organizations. Email us at ngocthien1990@gmail.com with “WHOLESALE” in the subject line and include:

  • Your business/organization name

  • Estimated order volume

  • Types of products interested in

  • Any resale credentials

What are your bulk order discounts?

Bulk pricing varies based on quantity, product type, and design complexity. Contact us for a custom quote.

Can I get custom designs for my group or event?

Absolutely! We work with businesses, organizations, events, and groups to create custom designs. Minimum quantities apply. Email us with your concept for a quote.

📱 TECHNICAL SUPPORT

Why isn’t the website loading properly?

Try these steps:

  1. Clear your browser cache and cookies

  2. Update your browser to the latest version

  3. Disable browser extensions that might interfere

  4. Try a different browser or device

  5. Check your internet connection

If problems persist, contact us with details about the issue.

I’m having trouble checking out

Common checkout issues:

  • Payment declined: Verify card information and contact your bank

  • Address not accepted: Use the format your card issuer has on file

  • Technical error: Try a different browser or clear your cache

  • Item out of stock: Remove from cart and continue with available items

Contact us if you continue to experience issues.

How do I use Apple Pay or Google Pay?

Apple Pay:

  • Available on Safari browser

  • Select Apple Pay at checkout

  • Authenticate with Face ID, Touch ID, or passcode

  • Confirm and complete purchase

Google Pay:

  • Available on Chrome browser

  • Select Google Pay at checkout

  • Choose your payment method

  • Authenticate and complete purchase

📋 Still Have Questions?

We’re here to help! If you didn’t find your answer in this FAQ, please reach out:

Email: ngocthien1990@gmail.com
Phone: +84987932349
Live Chat: Available on our website
Contact Form: Use the form on our Contact page

SPYRAMILD LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Your questions deserve answers. We’re listening.