Shipping Policy

Getting Your SPYRAMILD Products to You, Wherever You Are

At SPYRAMILD, we know that once you’ve found the perfect t-shirt or tumbler, you want it in your hands as quickly as possible. That’s why we’ve built a shipping infrastructure designed for speed, reliability, and transparency. Whether you’re ordering from across the street or across the ocean, we’re committed to delivering your freedom-loving gear safely and promptly.

This Shipping Policy explains everything you need to know about how we get your orders to you – from processing times and shipping methods to international delivery and tracking.

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📦 Order Processing

Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding major holidays).

Processing includes:

• Receiving and confirming your order

• Printing or preparing your items (many of our products are made to order)

• Quality inspection

• Carefully packaging your items

• Labeling and handing off to our shipping partners

Business Days

Our business days are Monday through Friday, excluding:

• New Year’s Day

• Memorial Day

• Independence Day (July 4th)

• Labor Day

• Thanksgiving Day

• Christmas Day

Orders placed on weekends or holidays will begin processing the next business day.

Made-to-Order Items

Many SPYRAMILD products are printed especially for you when you order. This “made-to-order” approach allows us to:

• Offer a wider variety of designs and colors

• Reduce waste from unsold inventory

• Ensure freshness and quality

• Keep prices competitive

This is why processing takes 1-2 business days – we’re creating your product just for you!

Order Cutoff Time

Orders placed before 2:00 PM Mountain Time on business days will typically be processed the same day. Orders after 2:00 PM will begin processing the next business day.

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🚚 Shipping Methods and Carriers

We partner with trusted carriers to offer you reliable shipping options at competitive rates:

United States Domestic Shipping

International Shipping

Note: International delivery estimates are not guaranteed and may be affected by customs processing in the destination country.

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💰 Shipping Costs

Domestic Shipping Costs

Shipping costs for United States addresses are calculated at checkout based on:

• Package weight and dimensions

• Selected shipping method

• Delivery location

Typical domestic shipping rates:

• Standard (3-7 business days): $4.95 – $8.95 (based on order size)

• Priority (1-3 business days): $12.95 – $24.95

• Free Shipping: Available on orders over $75 (standard shipping only)

International Shipping Costs

International shipping rates are calculated at checkout based on:

• Destination country

• Package weight and dimensions

• Selected shipping method

• Current carrier rates

International shipping starts at approximately $14.95 for smaller orders and increases based on package size and destination.

Free Shipping Threshold

Free Standard Shipping is available for orders over $75 shipped to addresses within the United States. Free shipping applies to the lowest cost shipping method and is automatically applied at checkout.

Free shipping is not available for international orders.

Shipping to Alaska, Hawaii, and US Territories

Orders to Alaska, Hawaii, Puerto Rico, Guam, and other US territories may incur additional shipping charges due to distance and carrier rates. These costs are calculated at checkout.

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📋 Tracking Your Order

How Tracking Works

Once your order ships, you’ll receive:

1. A shipping confirmation email with your tracking number

2. A link to track your package in real-time

3. Status updates from the carrier as your package moves through their system

Where to Track

You can track your order through:

• Email links: Click the tracking link in your shipping confirmation

• Our website: Log into your account and view order history

• Carrier websites: Enter your tracking number on USPS.com, FedEx.com, or DHL.com

• Tracking apps: Many third-party apps can consolidate all your shipments

Tracking Not Updating?

If your tracking hasn’t updated in several days:

1. Wait 24-48 hours – scans can sometimes be delayed

2. Check the carrier website directly – they may have more detailed information

3. Contact the carrier with your tracking number

4. Contact us if the issue persists beyond 7 days with no updates

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🌍 International Shipping Details

Customs, Duties, and Taxes

Important: Orders shipped outside the United States may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the sole responsibility of the customer.

What to expect:

• Customs authorities in your country may hold your package and require payment before release

• Fees vary widely by country and the value of your order

• We cannot predict or control these charges

• We cannot mark orders as “gifts” or reduce declared value (it’s illegal and prevents insurance coverage)

Tips for international customers:

• Research your country’s import fees before ordering

• Check with your local customs office for information

• Factor these potential costs into your purchase decision

Customs Forms and Declarations

All international shipments include accurate customs documentation showing:

• Complete contents of the package

• Actual value of the items

• Proper Harmonized System (HS) codes

• Country of origin (USA for printing, plus origin of blank product)

This information is required by law and cannot be altered.

International Delivery Times

International shipping times are estimates, not guarantees. Factors affecting delivery include:

• Customs processing time in destination country (can add days or weeks)

• Local postal service efficiency

• Weather or other natural delays

• Holiday seasons when volumes are high

Please be patient with international orders – they’re traveling a long way!

Undeliverable International Packages

If an international package is returned to us due to:

• Incorrect address

• Refusal to pay customs fees

• Unclaimed at customs or post office

• Other delivery failures

We will contact you to arrange reshipment. Return shipping costs and any additional fees will be your responsibility.

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📦 Order Consolidation and Split Shipments

Multiple Items in One Order

When possible, we ship all items in your order together in one package. However, occasionally:

• Items may ship from different locations

• Large orders may be split into multiple boxes

• Pre-order or backorder items may ship separately

Split Shipments

If your order is split into multiple shipments:

• You’ll receive separate shipping confirmations for each package

• Tracking information for each package will be provided

• You won’t pay additional shipping fees for split shipments

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📍 Shipping Address Requirements

Accurate Addresses

You are responsible for providing a complete and accurate shipping address. We ship to the address you enter at checkout, so please double-check:

• Street address: Include apartment, suite, or unit numbers

• City and state: Spell correctly and use proper abbreviations

• ZIP/Postal code: Essential for accurate delivery

• Country: For international orders, be specific

Address Errors

If you realize you’ve entered an incorrect address:

1. Contact us immediately at ngocthien1990@gmail.com

2. Provide your order number and correct address

3. We’ll update it if the order hasn’t shipped yet

Once shipped, we cannot change the delivery address. If the carrier returns the package to us, you’ll need to pay for reshipment.

PO Boxes and Military Addresses

• PO Boxes: Accepted for USPS shipments only (not FedEx or DHL)

• APO/FPO/DPO: Accepted for military addresses via USPS

• Business addresses: May have different delivery hours – please note any special instructions

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📅 Delivery Times and Expectations

Estimated vs. Guaranteed Delivery

Our delivery time estimates are based on carrier data and historical performance. However:

• Estimates are not guarantees

• Weather, holidays, and other factors can cause delays

• We cannot refund shipping costs for carrier delays

Peak Season Delays

During peak shopping periods (holidays, sales events), delivery times may be longer due to:

• Higher package volumes at carriers

• Weather disruptions

• Staffing shortages at carriers

Order early during peak seasons to ensure timely delivery!

Signature Requirements

Most packages do not require a signature and will be left at the delivery address. However, carriers may require a signature for:

• High-value orders (over $200)

• Certain international deliveries

• Customer-requested signature confirmation (available upon request)

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📬 Delivery Issues

Package Marked “Delivered” But Not Received

If tracking shows “Delivered” but you don’t have your package:

1. Check everywhere: Porch, mailbox, with neighbors, leasing office

2. Wait 24 hours – sometimes packages are scanned early

3. Contact the carrier with your tracking number to file a claim

4. Contact us with the details – we’ll help investigate

Note: We are not responsible for packages once marked delivered by the carrier, but we will work with you to find a fair resolution.

Package Lost in Transit

If tracking hasn’t updated for 7+ days:

1. Contact the carrier directly with your tracking number

2. Contact us if the carrier cannot resolve the issue

3. We’ll initiate a lost package investigation

4. Once confirmed lost, we’ll offer a replacement or refund

Package Damaged in Transit

If your package arrives damaged:

1. Take photos of the outer packaging and damaged items

2. Contact us within 7 days at ngocthien1990@gmail.com

3. Include your order number and photos

4. We’ll arrange for a replacement or refund

Wrong Item Received

If you receive the wrong item:

1. Contact us within 7 days at ngocthien1990@gmail.com

2. Include your order number and photos of what you received

3. We’ll provide a return shipping label and send the correct item

4. Or we can process a full refund if you prefer

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📋 Returns and Exchanges Shipping

Return Shipping

For complete information about return shipping, please see our Return and Refund Policy. Key points:

• Customer pays return shipping for returns due to fit, preference, or “changed mind”

• We provide prepaid labels for returns due to defects, damage, or our errors

• Use trackable shipping for all returns – we’re not responsible for lost returns

Exchange Shipping

Exchanges are processed as returns plus new orders. This means:

• You pay return shipping for the original item

• You pay shipping for the new order

• We refund the original item when received

Return Address

Returns should be sent to the address provided with your Return Merchandise Authorization (RMA). Do not return items without an RMA – they may be rejected.

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📝 Shipping Restrictions

Hazardous Materials

Some products cannot be shipped by air due to hazardous materials restrictions. This rarely applies to our products, but if it does, we’ll notify you and arrange ground shipping.

Prohibited Destinations

We cannot ship to:

• Countries under US trade sanctions

• Embargoed destinations

• Certain high-risk addresses

If you’re unsure whether we ship to your location, contact us before ordering.

Age Restrictions

By ordering from SPYRAMILD, you confirm you are at least 18 years old. Some carriers may require an adult signature for delivery, though this is rare.

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💼 Business and Bulk Order Shipping

Wholesale Shipping

For wholesale and bulk orders, shipping costs and methods may differ from our standard policies. Contact us at ngocthien1990@gmail.com for a custom quote.

Drop Shipping

We do not currently offer drop shipping services to third-party sellers.

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📞 Shipping Support

Questions about shipping? We’re here to help:

Email: ngocthien1990@gmail.com (include your order number)
Phone: +84987932349
Live Chat: Available on our website during business hours

When contacting us about shipping issues, please have:

• Your order number

• The tracking number (if available)

• A description of the issue

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📅 Policy Updates

SPYRAMILD reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

Your continued use of our site after changes constitutes acceptance of the modified policy.

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✨ Our Shipping Promise

We promise to:

• Process your order quickly and carefully

• Package your items securely

• Provide accurate tracking information

• Respond promptly to shipping questions

• Work with you to resolve any delivery issues fairly

We know you’re excited to receive your SPYRAMILD gear, and we share that excitement. Thank you for trusting us with your order!

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SPYRAMILD LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Phone: +84987932349
Email: ngocthien1990@gmail.com
Website: spyramid.online

From our hands to yours – safely, quickly, and with care.