Contact us
Get in Touch with SPYRAMILD
We’re here to help! Whether you have questions about our products, need assistance with an order, or just want to share your thoughts about a design, our team is ready to assist you. At SPYRAMILD, we believe that great customer service is just as important as great products – and we’re committed to making your experience with us exceptional from start to finish.
📞 Contact Information
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)
Saturday: 10:00 AM – 4:00 PM (Mountain Time)
Sunday: Closed
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend calling us directly during business hours.
Phone
+84987932349
Our phone lines are open during regular business hours. When you call, you’ll speak with a real person – no automated menus, no endless waiting, just friendly, knowledgeable support ready to help.
ngocthien1990@gmail.com
Email is perfect for non-urgent inquiries, detailed questions, or when you need to send attachments like photos of products or order-related documents. We typically respond to emails within 12-24 hours.
Business Address
SPYRAMILD LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Please note that this is our corporate headquarters and business registration address. We do not have a retail storefront at this location, and walk-in customer service is not available. All orders are processed and shipped from our fulfillment centers.
💬 Live Chat
For immediate assistance, visit our website at spyramid.online and click the chat icon in the bottom right corner. Our live chat connects you directly with a customer service representative who can answer questions, help with sizing, track orders, or resolve issues in real-time.
Live chat is available during regular business hours. After hours, you can leave a message, and we’ll get back to you first thing the next business day.
📋 Frequently Asked Contact Questions
How quickly will you respond to my email?
We aim to respond to all emails within 24 hours during business days. Often, you’ll hear back from us much sooner. If you haven’t received a response within 48 hours, please check your spam folder and then follow up with us.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account on our website to view the latest status of your order and track its journey to your doorstep.
Do you have a physical store I can visit?
Currently, SPYRAMILD operates exclusively online. This direct-to-consumer model allows us to offer you premium quality products at competitive prices without the overhead of retail locations. We’re proud to serve customers across the United States and around the world through our website.
Can I speak to someone about a bulk order or wholesale inquiry?
Yes! For bulk orders, wholesale partnerships, or custom design inquiries, please email us directly at ngocthien1990@gmail.com with “WHOLESALE” in the subject line. Our team will get back to you with pricing, minimum quantities, and all the information you need.
🛍️ Order Support
Need Help With:
-
Placing an order – Unsure about sizing? Confused about shipping options? We’re here to guide you through the process.
-
Modifying an existing order – If you need to change your shipping address, add items, or make other adjustments, contact us immediately. We process orders quickly, so time is of the essence!
-
Checking order status – Wondering where your package is? We can help you track it and address any delivery concerns.
-
Returns and exchanges – Have an issue with your order? Let us know, and we’ll walk you through our simple return process.
-
Product questions – Not sure which tumbler size is right for you? Curious about fabric composition? Ask away!
What to Include When Contacting About an Order
To help us serve you faster, please include the following information when reaching out about an existing order:
-
Your full name and email address used for the order
-
Your order number (found in your confirmation email)
-
A clear description of your question or concern
-
For product issues, photos are incredibly helpful
💳 Payment and Billing Inquiries
Payment Methods We Accept
We use Stripe, one of the most secure and reliable payment processors in the world, to handle all transactions. We accept:
-
Credit cards (Visa, Mastercard, American Express, Discover)
-
Debit cards (with Visa or Mastercard logo)
-
Apple Pay
-
Google Pay
Billing Questions
If you have questions about charges on your statement, need a receipt, or notice any discrepancy in your billing, please contact us immediately at ngocthien1990@gmail.com. We’ll investigate and resolve any issues promptly.
Secure Transactions
Your financial security is our priority. Stripe uses industry-leading encryption and security protocols to protect your information. We never store your full credit card details on our servers. For more information about how we handle your data, please see our Privacy Policy.
🌐 International Customer Support
SPYRAMILD proudly ships to customers around the world. We understand that international orders can come with unique questions and concerns, and our team is trained to handle them.
Common International Questions:
-
Shipping times and costs to your specific country
-
Customs duties and taxes – what to expect
-
Returns from international locations
-
Currency conversion and payment
No matter where you are, we’re committed to providing the same level of support and service that our domestic customers enjoy. When contacting us from outside the United States, please mention your country so we can provide the most accurate and helpful information.
🤝 Partnership and Collaboration Inquiries
Are you interested in partnering with SPYRAMILD? We’re always open to exploring collaborations that align with our brand values and mission.
Types of Partnerships We Consider:
-
Retail partnerships – Would you like to carry SPYRAMILD products in your store?
-
Influencer and affiliate collaborations – Do you have a platform that aligns with our audience?
-
Custom design projects – Interested in a custom design for your organization, event, or cause?
-
Charity and fundraising collaborations – Let’s work together to support important causes
-
Media and press inquiries – Writing a story about message-driven fashion or our brand?
For all partnership inquiries, please email us at ngocthien1990@gmail.com with a clear description of your proposal. We’ll review and respond within 5-7 business days.
📝 Product Feedback and Design Ideas
Your voice matters to us. Many of our most popular designs started as customer suggestions, and we’re always eager to hear what you’d like to see from SPYRAMILD.
Share With Us:
-
Design ideas – Have a concept for a shirt or tumbler? Tell us!
-
Feedback on existing products – What do you love? What could be better?
-
Requests for new product types – Want to see hoodies, hats, or something else?
-
Sizing feedback – Help us improve our fit guides and sizing consistency
While we can’t respond personally to every idea or suggestion, please know that our team reads and considers all feedback. The best ideas often find their way into our design studio!
📢 Media and Press Inquiries
Members of the media interested in covering SPYRAMILD, our designs, our story, or the broader message-driven fashion movement are welcome to contact us. We’re happy to provide:
-
Brand background and history
-
High-resolution product images
-
Designer interviews
-
Quotes and perspectives on free speech, fashion, and culture
-
Samples for review (subject to availability)
Please direct media inquiries to ngocthien1990@gmail.com with “PRESS” in the subject line.
🔒 Privacy and Data Concerns
Your privacy matters to us. If you have questions about how we collect, use, or protect your personal information, please review our Privacy Policy or contact us directly. We’re happy to explain our practices and address any concerns you may have.
📍 Map and Directions
While we don’t have a public retail location, our headquarters are located in Sheridan, Wyoming – a beautiful community at the foot of the Bighorn Mountains. If you’re in the area and need to reach us for business purposes, please contact us in advance to arrange an appointment.
From I-90: Take exit 23 for Fifth Street. Head north on Fifth Street, then turn right on Gould Street. Our building is located at 30 N Gould St.
Please remember: This is a business office, not a retail store. All purchases must be made through our website.
🌟 Our Commitment to You
At SPYRAMILD, we don’t just want to answer your questions – we want you to feel heard, valued, and respected. Every interaction with our customer service team is an opportunity for us to demonstrate why we’re different.
When you contact us, you can expect:
-
Friendly, human conversation – No scripts, no robots, just real people who care
-
Knowledgeable assistance – Our team knows our products inside and out
-
Quick resolution – We focus on solving problems, not creating obstacles
-
Follow-through – If we say we’ll do something, we do it
-
Genuine appreciation – We’re grateful for your business and your trust
📧 Contact Form
Prefer to reach out online? Use the contact form on our website at spyramid.online/pages/contact. Just fill in your name, email, subject, and message, and we’ll get back to you promptly.
Connect With Us Online
Stay connected with SPYRAMILD for the latest designs, special offers, and updates on our mission:
Website: spyramid.online
Email: ngocthien1990@gmail.com
Phone: +84987932349
We look forward to hearing from you!
SPYRAMILD LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Your voice matters. Your freedom matters. You matter to us.